FAQ


How can I place an order?

Just add your desired product to the cart and complete the checkout process.
You don’t need to register, but creating an account helps you track your orders more easily.

How long does shipping take?

Orders in Tehran are usually delivered within 24 hours.
For other cities, delivery typically takes 3–5 business days.

What payment methods are available?

After placing an order, you’ll receive a tracking code.
Enter it on the “Track Your Order” page to see the status.

Can I cancel my order?

Yes, you can cancel your order unless it has already been shipped.
If it’s already on the way, wait for it to arrive and then decide.

What if the product doesn’t arrive or has a problem?

We’re with you every step of the way—from purchase to delivery and use.
If something goes wrong, our support team is always ready to help.

Do the products come with a warranty?

Yes, all products come with a one-year unconditional replacement warranty (except for physical breakage).